Terms of service

Terms of Service

Welcome to tatcha. By accessing or using our website at https://tatcaha.shop and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

Order Processing

All orders are processed within 1-2 business days. Please note that processing times do not include weekends or holidays.

Shipping

Shipping times range from 5-10 business days after your order has been processed. Shipping fees are calculated and displayed at checkout based on the destination and shipping method you choose.

Returns and Refunds

We accept returns within 30 calendar days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Customers are responsible for return shipping costs unless the product is defective, damaged during shipping, or incorrect. Please contact our customer service at farleylawrence327864@gmail.com to initiate a return and receive instructions.

After we receive and inspect the returned item, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer service at farleylawrence327864@gmail.com. Orders that have already been processed or shipped cannot be canceled.

Customer Support

If you have any questions or concerns, please contact us at farleylawrence327864@gmail.com and we will assist you as soon as possible.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page and will become effective immediately upon posting. Your continued use of our services after any changes constitutes your acceptance of the new terms.