Shipping Policy

Thank you for shopping with tatcha. Please review our shipping policy to understand how we handle order processing, shipping times, and related information.

Order Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time

Once your order has been processed, it will be shipped and typically delivered within 5-10 business days. Please note that actual delivery times may vary depending on your location and shipping carrier.

Shipping Fees

Shipping costs are calculated at checkout based on your location and the shipping method selected. The fee will be clearly displayed before you finalize your purchase.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation as your order may have already been processed or shipped.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return the item within 30 calendar days from the date of delivery.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
To initiate a return, please contact our customer service team at farleylawrence327864@gmail.com for instructions.
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.